8×8
An all-in-one cloud platform bringing calls, video meetings and contact-centre tools together, built for teams that work across multiple sites.
Explore 8×8 ›A business phone system is the platform your organisation uses to make and receive calls, route them to the right people and connect your team across offices, homes and mobiles. Modern systems are cloud-based, which means the phone software runs on the provider’s servers and your team uses it through a desk phone, a desktop app or a mobile app, with no on-site phone hardware to maintain.
West Pier Technologies is an independent UK reseller and installer. We supply six leading platforms, port your existing numbers, set up call routing and auto attendants, provision handsets and train your team. What sets us apart is what happens after the install. Too many providers leave you stuck in a phone queue or a ticket backlog when something goes wrong. With us you get a named local team that picks up and sorts it, so your phones are never a problem you are left to chase.
Business phone systems by county
Choose your county or area below, then select one of the major town, city or borough pages from that hub.
Aberdeenshire
10 areas
Angus
10 areas
Ayrshire
10 areas
Bedfordshire
10 areas
Berkshire
10 areas
Bristol
10 areas
Buckinghamshire
10 areas
Cambridgeshire
10 areas
Cardiff
10 areas
Cheshire
10 areas
Cornwall
10 areas
County Antrim
10 areas
County Armagh
10 areas
County Down
10 areas
County Durham
10 areas
County Londonderry
10 areas
County Tyrone
10 areas
Cumbria
10 areas
Derbyshire
10 areas
Devon
10 areas
Dorset
10 areas
East Riding of Yorkshire
10 areas
Edinburgh and Lothian
10 areas
Essex
11 areas
Fife
10 areas
Flintshire
10 areas
Glasgow
10 areas
Gloucestershire
10 areas
Greater Manchester
10 areas
Gwynedd
10 areas
Hampshire
10 areas
Herefordshire
10 areas
Hertfordshire
10 areas
Highland
10 areas
Isle of Wight
10 areas
Kent
11 areas
Lanarkshire
10 areas
Lancashire
10 areas
Leicestershire
10 areas
Lincolnshire
10 areas
London
11 areas
Merseyside
10 areas
Newport
10 areas
Norfolk
10 areas
North Yorkshire
10 areas
Northamptonshire
10 areas
Northumberland
10 areas
Nottinghamshire
10 areas
Oxfordshire
10 areas
Pembrokeshire
10 areas
Perthshire
10 areas
Powys
10 areas
Rutland
10 areas
Shropshire
10 areas
Somerset
10 areas
South Yorkshire
10 areas
Staffordshire
10 areas
Suffolk
10 areas
Surrey
11 areas
Sussex
11 areas
Swansea
10 areas
Tyne and Wear
10 areas
Warwickshire
10 areas
West Midlands
10 areas
West Yorkshire
10 areas
Wiltshire
10 areas
Worcestershire
10 areas
Wrexham
10 areas
Compare business phone system features
Use the interactive table below to compare the main business communications platforms side by side.
Business Communications
Feature Comparison
Compare 8x8, 3CX, Gamma, Avaya Cloud Office (RingCentral), Microsoft Teams and AWS (Amazon Connect) side by side. Pick two platforms below, or swap them instantly.
UC Unified Communication
UCaaS Unified Communication as a Service
CCaaS Contact Centre as a Service
XCaaS Customer Experience as a Service
Column A
Column B
marks rows where the two platforms differ
"Manufacturer support" below is the vendor's own support - every platform here is also backed by West Pier's own support and account management on top.
Reviewed August 2026 - features, pricing and coverage change; confirm specifics with each vendor.
Choose your phone system
Six platforms, one local team to set them up and support them. Not sure which fits? Call us and we will point you straight.
Gamma (Webex)
Horizon and Webex for Gamma, a reliable UK-hosted system pairing solid call handling with familiar Webex collaboration tools.
Explore Gamma ›3CX
A flexible, cost-effective system that runs on your own hosting or in the cloud, with apps for desktop and mobile and strong call-centre features.
Explore 3CX ›Avaya
A proven, widely deployed platform we support and maintain, with a clear path to Avaya Cloud Office when you are ready to move fully to the cloud.
Explore Avaya ›Ericsson-LG iPECS
Support, maintenance and migration planning for iPECS phone systems, including a clear path to SIP or cloud before the 2027 switch-off.
Explore Ericsson-LG iPECS ›Zoom Phone
The cloud phone system from Zoom, bringing calls, meetings, chat and AI into one app your team already knows, on desktop, mobile and desk phones.
Explore Zoom Phone ›Not sure which one?
Tell us your team size and how you work today. We will recommend the right fit honestly, with no pressure and no scripted sales call.
Ask us ›Why businesses choose West Pier
We actually answer
Call us and a real person picks up. No long queues, no being bounced between departments, no waiting days for a reply. Support is the whole reason businesses move to us.
Independent advice
We are not tied to one vendor. We recommend the platform that fits your business, not the one that suits us.
We handle the whole switch
Number porting, call routing, auto attendants, handsets and training. You get a working system, not a box of parts.
No gap in service
We plan the cutover with you so the new system goes live cleanly, with no period where customers cannot reach you.
Built for hybrid work
Every system we supply works in the office, at home and on mobile, so your team can work the same way wherever they are.
Honest about handsets
We tell you plainly whether your current phones can be reused or whether new ones make sense. No needless spend.
Whatever the size of your business
From a handful of users to thousands of seats across multiple sites, we size the system to fit and support it the same way: a real team that answers.
Small and medium business
Simple, reliable calling that just works, set up without fuss. Get your team on desk phones, desktop and mobile, keep your existing numbers and have one local team to call when you need anything. Ideal for growing businesses that want enterprise-grade tools without the complexity.
Mid-market
For businesses across multiple sites and busier call volumes, we build call routing, auto attendants and reporting that match how your teams actually work. You get the contact-centre and collaboration features you need, rolled out cleanly with no gap in service.
Enterprise
Large, multi-site deployments with thousands of users, full contact-centre capability, integrations and resilience built in. We plan and deliver the migration carefully, then back it with the same direct support, so you are never left chasing a ticket queue at scale.
Trusted across the public and private sector
We support phone systems for organisations including 5 of the 43 UK police forces and the Royal Navy, alongside schools, healthcare providers and businesses of every size. Our work in education includes Latymer Upper School in London, where we deliver and support their phone system.
Talk to us about your phone system
Tell us a little about your setup and we will come back to you. No pressure, no scripted sales call.
We use your details only to respond to your enquiry. We never share them with third parties.
Business phone system questions
What is your support actually like?
You speak to a real team that answers the phone, understands your setup and gets issues moving quickly. We do not leave customers stuck in long queues or ticket backlogs.
What is a cloud business phone system?
It is a phone system where the core software runs in the provider’s cloud rather than on hardware in your office. Your team can use desk phones, desktop apps and mobile apps.
Which phone system is right for my business?
That depends on your users, call volumes, sites, handsets, integrations and budget. We compare the options honestly and recommend the platform that fits how you work.
Can we keep our existing phone numbers?
Yes, in most cases. We help plan number porting and call routing so your customers can still reach you during the switch.
Do we need to buy new handsets?
Not always. We will check whether your current phones can be reused or whether new handsets are the better long-term option.
Do you support businesses outside Brighton?
Yes. We support organisations across East Sussex and the wider UK, including multi-site businesses, public sector organisations and private companies.
Ready to choose the right phone system?
Talk to a local team that handles the whole switch and actually answers when you call.
0344 264 5522 📞 Get a quote