(And When You Should Actually Use It) Across the UK, businesses are starting to outgrow their phone systems. Missed enquiries.No visibility on performance.Too many systems doing different things. That’s where 8x8 Engage comes in. What Is 8x8 Engage? 8x8 Engage…
Every few months someone declares the same thing. “AI will replace contact centre agents.” The logic sounds convincing. AI can now answer questions, summarise conversations, write emails and even speak to customers. So if machines can do all that, why…
UK small businesses are under pressure to deliver fast, structured and consistent customer service across multiple channels. Whether you operate in London, Manchester, Birmingham, Leeds, Glasgow, Bristol or anywhere else in the UK, customers now expect: The question is no…