What Is an AI Receptionist? How It Works, and Why It Isn't Just Another IVR
An AI receptionist answers your calls and holds a real conversation, not a "press 1" menu. How it works, where it helps, and when a human should take over.
Category AI
AI Voice Cloning Fraud: What the UK Government Just Warned, How Much Businesses Are Losing, and What to Do First
UK businesses lost £1.28 billion to payment fraud in 2025, a record high, and a growing share of those losses are starting with a phone call (UK Finance Annual Fraud Report 2026). On 15 April 2026 the UK government wrote…
8x8 AI Studio: Built-In AI for UK Businesses That Want to Grow Faster
If your business runs on 8x8, you are already paying for AI Studio. It is not a new module, a separate subscription, or something you need to bolt on later. It is already sitting inside the platform you use every…
Will AI Replace Contact Centre Agents?
Every few months someone declares the same thing. “AI will replace contact centre agents.” The logic sounds convincing. AI can now answer questions, summarise conversations, write emails and even speak to customers. So if machines can do all that, why…