8x8 integrates with a wide range of CRM, productivity, helpdesk, and business applications. These integrations allow calls, messages, and customer data to flow between systems, reducing manual work and improving visibility across teams.
CRM integrations
8x8 integrates with popular CRM platforms so users can make and receive calls directly from customer records.
- Salesforce
Click-to-call, automatic call logging, screen pops, and call notes stored against contacts and cases. - HubSpot
Call logging, contact matching, and activity tracking for sales and support teams. - Microsoft Dynamics 365
Integrated calling, customer context on inbound calls, and reporting across interactions.
Microsoft and productivity integrations
These integrations focus on day-to-day productivity and internal collaboration.
- Microsoft Teams
Presence sync, calling access, and workflow links between Teams and 8x8. - Microsoft Outlook
Click-to-call from emails and contacts, call history visibility, and voicemail access. - Microsoft 365
Unified identity, presence, and user management across tools.
Helpdesk and service desk integrations
Designed for customer support and contact centre teams.
- Zendesk
Ticket screen pops, call recordings linked to tickets, and call outcomes tracked automatically. - ServiceNow
Voice integration with ITSM workflows, incident logging, and user context on calls. - Freshdesk
Inbound and outbound calling tied directly to support tickets.
Collaboration and messaging tools
Useful for teams that live in chat and shared workspaces.
- Slack
Call notifications, presence updates, and quick actions from channels. - Google Workspace
Integration with Google Contacts, Calendar, and Gmail for calling and scheduling.
Contact centre and analytics integrations
For organisations running customer service or sales operations at scale.
- CRM screen pops based on caller ID
- Call recording storage and playback
- Speech analytics and quality management tools
- Workforce management and reporting platforms
Custom integrations and APIs
8x8 provides APIs and developer tools that allow businesses to build custom integrations.
- Embed calling into internal systems
- Trigger workflows based on call events
- Sync data with ERP, booking, or case management platforms
- Integrate with bespoke line-of-business applications
Common integration questions people ask
Q: Does 8x8 integrate with Salesforce?
A: Yes. 8x8 integrates with Salesforce, allowing users to make and receive calls directly from Salesforce records. Calls can be logged automatically, with notes and recordings linked to contacts, leads, and cases.
Q: Can 8x8 integrate with Microsoft Teams?
A: Yes. 8x8 can integrate with Microsoft Teams, allowing organisations to align calling workflows, presence information, and user access while continuing to use Teams for collaboration.
Q: What CRMs work with 8x8?
A: 8x8 works with most CRMs used by UK businesses, including Salesforce, HubSpot, and Microsoft Dynamics 365. Where a pre-built integration is not available, custom CRM connections can be created using APIs.
Q: Does 8x8 integrate with HubSpot?
A: Yes. 8x8 integrates with HubSpot to log calls as activities, match calls to contacts, and give sales teams visibility of communication history directly within HubSpot.
Q: Can I connect 8x8 to my helpdesk system?
A: Yes. 8x8 integrates with common helpdesk and service desk platforms such as Zendesk, ServiceNow, and Freshdesk. These integrations allow calls to be linked to tickets, with caller information and recordings stored in the helpdesk system.
Q: Does 8x8 support custom API integrations?
A: Yes. 8x8 provides APIs and developer tools that allow businesses to build custom integrations with internal systems, ERP platforms, booking tools, or bespoke applications.
How we help with 8x8 integrations
As an 8x8 partner, West Pier Technologies helps businesses choose, configure, and support the right integrations based on how they actually work. That includes CRM mapping, call flow design, user training, and ongoing optimisation.
