Training for Business Phone Systems & UCaaS Solutions

Confident Teams Start with the Right Training

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Is Your Team Getting the Most Out of Your System?

Even the most advanced phone system can underdeliver if your team isn’t shown how to use it properly. Key features are missed, tasks take longer, and mistakes become routine.

Our training is straightforward and specific. We tailor each session to your setup and the people using it, from frontline staff to system admins. No guesswork, no confusion, just practical guidance that helps people feel confident and capable.

It means fewer support calls, faster adoption, and better results from day one.

Desk Phones

3CX Training

Gamma Horizon & iPECS

8x8 & Teams Phone

Contact Centre Training

Admin & New Starter Training

Training That Fits Your Business

Small & Medium Businesses

Make the most of your system from day one. Our training helps small teams learn the basics quickly, avoid common mistakes, and feel confident using their phones, apps, and features without needing technical support.

Mid-Market Businesses

Keep everyone aligned across sites and teams. We deliver consistent training across locations, tailored to different roles. From reception staff to IT admins, your setup will be used properly across the business.

Enterprise & Public Sector

Structured training for compliance, scale, and specialist teams. We support schools, healthcare providers, local authorities and more, delivering clear, role-based sessions that align with your operational needs.

LM
Managing Director, Purple Fish
We needed a better way to manage calls and collaboration without juggling different tools. West Pier set us up with a unified system that’s straightforward and works wherever we are. It’s helped us focus more on our clients and less on admin
AL
AL
IT Manager, Latymer Upper School
The support from West Pier was excellent. They helped us replace our old phone system with a cloud-based UC platform that fits how we teach and communicate. The training provided meant staff were confident from day one and the system’s been working really well for us
MC
MC
Head of IT, Warwickshire Police
West Pier understood what we needed from the start. Their unified communications solution has made our systems more reliable and secure, which is essential for how we operate. It’s been a smart investment and the rollout was handled professionally

Why switch to West Pier?

The right partner makes all the difference.
  • Seamless Migration: Our experts ensure zero downtime for your business.
  • Award-Winning Service: Our team is trusted by schools, public sector teams and private businesses across the UK.
  • Tailored Solutions: From 3CX, 8×8 and Microsoft Teams to Yealink, Cisco and Horizon, we’ll match training to your setup.
  • Trusted Training Partner: We work closely with Telephone Trainers, one of the UK’s leading telecoms training providers, to deliver expert sessions for your team.
  • End-to-End Support: We manage your setup and coordinate your training, so your users are confident from the start.
  • Certified Excellence: Fully accredited with ISO 9001:2015 and Cyber Essentials Plus (includes an annual independent audit of all our systems), reflecting our commitment to quality and security. 
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