Avaya gives you a dependable way to handle calls and customer contact, whether your teams are in one place or spread across different sites.

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Avaya

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Why choose Avaya?

Built for everyday use. Avaya systems are designed for organisations that rely heavily on phone and contact centre work. You get a setup that stays steady day to day without constant tinkering.

Straightforward to grow. If you bring on new staff, open another site, or your call traffic increases, Avaya can expand without needing a full rebuild. We make sure the system scales cleanly.

Good fit for mixed environments. Plenty of organisations use Avaya alongside older hardware or hybrid setups. We’ll shape the solution so it works with what you already have rather than forcing a full switch-out.

Strong security foundations. Avaya supports the security standards expected in public sector and private organisations. We configure and monitor your system so your voice traffic stays protected.

Support you can rely on. Our UK team handles changes, troubleshooting, and ongoing upkeep. You get people who know your setup and can make adjustments quickly when your needs change.

Secure Voice

Protected Calls

High Security

Trusted Service

Safe Integrations

Compliance Ready

Built Around How You Operate

Small & Medium Businesses

Avaya gives smaller teams an easy way to manage everyday calls and meetings, whether you choose Avaya Cloud Office (ACO) or a simple on-prem setup. You get steady performance and clear calling without needing lots of IT input.

Mid-Market Businesses

As your organisation grows, Avaya keeps communication consistent across sites and teams. Many mid-market businesses use ACO for flexibility or AXP when they need stronger control and advanced call handling. We help you pick the one that fits how you work.

Enterprise & Public Sector

For larger or more complex environments, Avaya AXP offers the stability, security, and customisation needed for high-demand services. If you prefer a lighter cloud approach, ACO keeps things simple across multiple locations. Both options deliver the reliability Avaya is known for.

LM
Managing Director, Purple Fish
We needed a better way to manage calls and collaboration without juggling different tools. West Pier set us up with a unified system that’s straightforward and works wherever we are. It’s helped us focus more on our clients and less on admin
AL
AL
IT Manager, Latymer Upper School
The support from West Pier was excellent. They helped us replace our old phone system with a cloud-based UC platform that fits how we teach and communicate. The training provided meant staff were confident from day one and the system’s been working really well for us
MC
MC
Head of IT, Warwickshire Police
West Pier understood what we needed from the start. Their unified communications solution has made our systems more reliable and secure, which is essential for how we operate. It’s been a smart investment and the rollout was handled professionally

Why switch to West Pier?

The right partner makes all the difference.
  • Seamless Installation
    We take care of every stage of your move to Avaya, from planning through to setup and handover. Your teams get a smooth transition with minimal disruption.
  • Trusted Service
    We’ve supported UK organisations with Avaya systems for over 20 years, giving them stable, well-managed communication platforms and long-term relationships they can rely on.
  • Solutions That Fit
    Whether you need ACO for simplicity or AXP for more control, we’ll shape an Avaya setup that matches how your teams work and what your organisation needs.
  • Expertise Where It Matters
    With deep experience across Avaya voice, contact centre tools, and secure environments, we help reduce manual work, cut wait times, and improve the way customers are handled.
  • Certified for Quality and Security
    We’re fully accredited with ISO 9001:2015 and Cyber Essentials Plus, including regular independent audits of our systems and processes.
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