Avaya IP Office End of Sale and Support
Avaya has issued several waves of end of sale notices for IP Office software since 2019, covering pre-R10 releases, R10 and R10.1, and the earlier R11 service packs. If your system is running anything below R11.1.3, you sit outside Avaya's standard support window in 2026. West Pier still maintains legacy IP Office hardware in the UK and can plan an upgrade to R12.2 or a phased move to cloud on your timeline, not Avaya's.
The key facts
A definition-first summary for anyone landing here from search or AI results. Avaya has retired IP Office software in stages over the past several years, beginning with pre-R10 licences in 2019. Each wave closes the door on a set of releases for new licence purchases and removes them from Avaya's standard support window. The underlying systems keep working, but eligibility for Avaya software patching and Tier 3 / Tier 4 technical support drops away.
| Pre-R10 (R6, R7, R8, R9.0, R9.1) end of sale and support | 8 December 2019 |
|---|---|
| R10 and R10.1 end of sale | 8 June 2020 (coinciding with the R11.1 launch) |
| R11.0.x and R11.1.0, R11.1.1, R11.1.2 end of sale | 12 August 2024 |
| Final R11.x service pack | R11.1.3.2, issued June 2024. R11.1 mainstream support ends 13 October 2026. |
| Currently supported releases (2026) | R11.1.3 (and later R11.1 service packs), R12.0, R12.1 and R12.2. R12.2 is the current release. |
| Avaya support model | Rolling N-2. Only the current release and the previous release sit inside Avaya's standard support window. |
| Hardware West Pier still supports | IP Office 406, IP500 V1, IP500 V2 and the Server Edition platforms |
| Will my system stop working? | No. The hardware keeps running. What changes is your ability to buy new Avaya licences for it and your eligibility for Avaya software patching. |
The end of sale timeline
Avaya has retired IP Office software in waves rather than in one go. Each wave follows the same pattern: licence catalogues close for the affected releases, Avaya's higher-tier technical support drops away, and customers are pointed at the newest release for ongoing entitlement. Knowing which wave applies to you is the starting point for any sensible next move.
Wave 1: Pre-R10 end of sale, 8 December 2019
The original announcement covered every release before R10. End of sale for new pre-R10 ADI licences took effect on 10 June 2019, and full end of sale and support landed on 8 December 2019. Since then, you have not been able to order pre-R10 ADI licences from Avaya for ISDN lines, SIP trunks, IP user entitlements or third-party IP licences. Avaya Tier 3 and Tier 4 software support is closed for these releases.
Wave 2: R10 and R10.1 end of sale, 8 June 2020
When Avaya released R11.1, it simultaneously closed the door on R10 and R10.1 licence sales. R10 hardware continues to run, but you cannot buy new licences for it from Avaya and the release sits outside the current support window. In practical terms, R10 systems are in the same support position as pre-R10: working, but no longer commercially supported by Avaya.
Wave 3: R11.0.x and early R11.1 end of sale, 12 August 2024
The most recent wave covers all R11.0 releases (including the R11.0.4 service packs) and the earlier R11.1 service packs: R11.1.0, R11.1.1 and R11.1.2. The final R11.x service pack, R11.1.3.2, was issued in June 2024. From the August 2024 effective date, Avaya provides ongoing software service pack support only for R11.1.3 and R12.0 and above. R11.1 mainstream support ends on 13 October 2026.
The wider context for all three waves is that Avaya now operates an N-2 rolling support model. Only the current release and the one before it sit fully inside their standard support window. In 2026 that means R12.2 and R11.1.3-and-above. Anything older is in IP Office Basic Support or outside the support window entirely.
Which releases are affected
End of sale (no new licences, outside standard support):
- Pre-R10: Release 6, Release 7, Release 8, Release 9.0, Release 9.1
- Release 10 and Release 10.1
- Release 11.0.x (all service packs)
- Release 11.1.0, Release 11.1.1, Release 11.1.2
Currently inside Avaya's support window:
- Release 11.1.3 and later R11.1 service packs (mainstream support ends 13 October 2026)
- Release 12.0
- Release 12.1
- Release 12.2 (current release)
If you do not know which release your system is running, give us a call on 0344 264 5522. We can confirm it in a few minutes from the system configuration and tell you exactly where you sit against Avaya's current support position.
Your options if you run an end-of-sale IP Office release
The path that makes sense depends on which wave you fall into and how much life you want from your existing investment. Anything from pre-R10 through R11.0 sits in the same support position: outside Avaya's window with no licence top-ups available. The R11.1.0 to R11.1.2 service packs are closer to home and can usually move to R11.1.3 with a straightforward upgrade. Below are the four sensible routes.
Do nothing
Stay on your current release. The system keeps running, but you cannot buy new licences from Avaya and you have no path to Avaya support for software issues. Suitable only as a short-term holding position while you plan your next move.
Stockpile licences
No longer viable for any end-of-sale release. The catalogues have closed in stages between 2019 and 2024, starting with pre-R10 and most recently covering R11.0 and the early R11.1 service packs. We mention it only because it is still occasionally suggested and worth ruling out cleanly.
Upgrade to a supported release
Move your existing IP Office hardware up to R12.2. This puts your system back inside Avaya's standard support window, restores access to new licences and unlocks the latest unified communications features. Most IP500 V2 systems can take this path.
Migrate to cloud
Replace your on-premise IP Office with a cloud platform such as Avaya Cloud Office, 8x8, Gamma or Zoom Phone. This removes the upgrade treadmill altogether and gives you predictable per-user billing. We can plan the cutover in stages so it lands without disrupting your business.
What West Pier can do for an end-of-sale IP Office
We are an established Avaya partner based in Brighton, with engineers who have been working on IP Office since the IP406 era. Whether your goal is to extend the life of your current system or to plan a move to something newer, we can advise without pressure.
Ongoing third-party support and maintenance
We still support and maintain IP Office systems on every release Avaya has retired, from pre-R10 right through to R11.0 and the early R11.1 service packs. That covers the IP406 generation through to the IP500 V1 and V2 hardware platforms. If you need anything from a handset replacement through to a configuration change, we can get an engineer to you. For systems no longer eligible for Avaya support, we are often the realistic alternative for keeping things running while you plan the next step.
Upgrade to a supported Avaya release
If your hardware supports it, we can move you from an end-of-sale release up to R12.2. This restores eligibility for new licensing, brings the system back inside Avaya's support window and gives you access to current features and applications. For systems on the earlier R11.1 service packs (R11.1.0 to R11.1.2), the move to R11.1.3 is usually a straightforward service pack. For older releases there is more involved, and we will confirm in advance whether your existing hardware will carry the new release.
Cloud migration on your terms
For businesses that want to step off the on-premise upgrade cycle, we can plan a phased migration to Avaya Cloud Office, 8x8, Gamma or Zoom Phone. The phasing matters. We will not switch you over in one weekend without a tested rollback. The aim is a cutover that your users barely notice.
A real person on the phone
When you call us about an end-of-sale IP Office, you get a real person who knows the platform. No queues, no being passed around departments. This matters more on legacy systems than on anything else, because the people who actually know the older releases are increasingly thin on the ground.
Frequently asked questions
Has my Avaya IP Office stopped working because of the end of sale announcements?
No. The end of sale and support announcements are commercial and lifecycle changes, not a kill switch. Your IP Office continues to run calls and handle voicemail as normal. What you lose is the ability to buy new Avaya licences for the affected releases and your eligibility for Avaya software patching and higher-tier technical support.
Which Avaya IP Office releases are affected?
Avaya has retired IP Office software in three waves. Pre-R10 (R6 through R9.1) went end of sale and support on 8 December 2019. R10 and R10.1 went end of sale on 8 June 2020, alongside the R11.1 launch. R11.0.x and the earlier R11.1 service packs (R11.1.0 to R11.1.2) went end of sale on 12 August 2024. If your system is on R11.1.3 or later, or on R12.0 / R12.1 / R12.2, you are inside Avaya's current support window.
What happened on 12 August 2024?
That was the effective date of Avaya's most recent IP Office end of sale notice. It closed the licence catalogue for all R11.0.x releases and the earlier R11.1 service packs (R11.1.0 to R11.1.2). The final R11.x service pack, R11.1.3.2, was issued in June 2024. From August 2024, Avaya provides ongoing service pack support only for R11.1.3 and above (with R11.1 mainstream support ending 13 October 2026), and for R12.0 and later.
Which releases are still inside Avaya's support window?
R11.1.3 (and later R11.1 service packs), R12.0, R12.1 and R12.2. R12.2 is the current release. Under Avaya's N-2 rolling support model, only the current release and the one before it sit fully inside the standard support window, which in 2026 means R12.2 and R11.1.3-and-above. Mainstream support for R11.1 ends 13 October 2026.
Can I still buy licences for an end-of-sale IP Office from Avaya?
No. Once a release goes end of sale, the Avaya licence catalogue for it closes. That means you cannot order new ADI licences for ISDN, SIP trunks, IP users or third-party IP entitlements against pre-R10, R10, R10.1, R11.0.x or R11.1.0 through R11.1.2. The route to add licences is to upgrade the system to a currently supported release such as R12.2.
What does Avaya's N-2 support model mean for me?
Avaya uses a rolling support model based on the current release. Only the current major release and the one immediately before it sit inside their standard support position. In 2026 that means R12.2 and R11.1.3-and-above. Anything older sits in IP Office Basic Support or outside the support window entirely. Any release below R11.0 is well outside that window, and R11.0 itself sits outside it too.
Can West Pier support my IP Office even though Avaya no longer does?
Yes. We maintain and support IP Office systems on every release Avaya has retired, from pre-R10 right through to R11.0 and the early R11.1 service packs. That covers the IP406 generation through to the IP500 V1 and V2 hardware platforms. We cannot raise software bug fixes with Avaya for these releases, since that route is closed, but we can resolve hardware faults, configuration issues, handset problems and most day-to-day support needs. For many customers we are the practical alternative to letting a working system drift.
What is the current Avaya IP Office release in 2026?
The current release is R12.2. This is the version Avaya are actively developing against, and it sits inside their standard support window. R11.1.3 and later remain supported as the previous release. Anything below R11.1.3 is outside Avaya's standard support position as of 2026.
How long can I keep running an end-of-sale IP Office?
Technically, for as long as the hardware lasts. We have customers running IP500 V2 systems on older releases that are still serving them well. The realistic answer is shorter though. Without access to new licences or Avaya patching, the system becomes harder to grow and to defend against changing security standards. Most businesses use the end of sale announcements as a prompt to plan a transition over 12 to 24 months rather than wait for a forced move.
What are my options if I want to upgrade?
You have two strong routes. The first is to upgrade your existing IP Office hardware to R12.2, which puts you back inside Avaya's support window and restores access to new licensing. The second is to migrate to a cloud platform such as Avaya Cloud Office, 8x8, Gamma or Zoom Phone, which removes the upgrade cycle altogether. We can walk you through both and quote properly once we know which release and hardware you are on.
What hardware can be upgraded versus needs replacing?
The IP500 V2 platform is the workhorse for upgrades and will generally take R11.1.3 or R12.2 with the right control unit firmware and memory card. Older platforms such as the IP406 and IP500 V1 typically reach a hardware ceiling that prevents them from running current releases, in which case a hardware refresh or cloud migration becomes the sensible path. We will confirm your specific position from the system configuration before recommending anything.
Not sure where your IP Office sits?
Call us and a real person will pick up. We will check your release in minutes and talk you through your options without pressure.