3CX gives your business a flexible and cost-effective phone system that’s easy to manage and simple to scale. We set everything up and keep it running without the hassle.

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3CX

Why choose 3CX?

Cost-effective. 3CX helps reduce phone system costs with straightforward licensing and the choice to run it in the cloud, on-premise, or on your own hardware. You only pay for what you need.

Easy to manage. With 3CX, you keep control. Updates, user changes, extensions, call flows, and routing can all be handled quickly through an intuitive dashboard. We support you where needed, but you stay in charge.

Flexible deployment. Host 3CX in the cloud, on your own server, or as a hybrid setup. Whatever your environment looks like, we’ll build a solution that fits it.

Strong call handling. 3CX includes queues, IVRs, recording, reporting, wallboards, and routing features out of the box. Everything your team needs for smooth call handling is built in.

Third-party friendly. 3CX works well with SIP trunks, headsets, CRM systems, and wider business tools. We help you integrate it cleanly with what you already use.

UK support from West Pier. Our engineers handle installation, configuration, security, and ongoing maintenance. You get a system that’s set up properly and support that sticks with you.

Low Cost

User Friendly

Flexible Hosting

Call Features

SIP Ready

Integrations

Built Around How You Operate

Small & Medium Businesses

3CX gives smaller teams a simple and affordable phone system that’s easy to run day to day. You get clear calling, useful features, and the option to host it in the cloud or on your own hardware without extra complexity.

Mid-Market Businesses

3CX scales without fuss. Whether you’re adding new sites, extending your team, or increasing call traffic, 3CX keeps everything consistent with queues, reporting, and routing built in.

Check our page on 3CX for Schools here

Enterprise & Public Sector

Larger organisations value 3CX for its flexibility and control. You can run it on-premise for tighter security, deploy it in the cloud for easier management, or combine both. With strong integration options and advanced call handling, it fits well into more complex environments.

LM
Managing Director, Purple Fish
We needed a better way to manage calls and collaboration without juggling different tools. West Pier set us up with a unified system that’s straightforward and works wherever we are. It’s helped us focus more on our clients and less on admin
AL
AL
IT Manager, Latymer Upper School
The support from West Pier was excellent. They helped us replace our old phone system with a cloud-based UC platform that fits how we teach and communicate. The training provided meant staff were confident from day one and the system’s been working really well for us
MC
MC
Head of IT, Warwickshire Police
West Pier understood what we needed from the start. Their unified communications solution has made our systems more reliable and secure, which is essential for how we operate. It’s been a smart investment and the rollout was handled professionally

Home› Unified Communications› 3CX› Xima Contact Centre Software

Adding a contact centre to 3CX

Need more than the reporting 3CX gives you?

3CX handles calls well, but its built in queue statistics run out once volumes grow. Xima layers onto your existing 3CX system and adds the reporting, recording and AI analysis it does not cover, without replacing the phone system, the numbers or the handsets.

  • Cradle to grave call history
  • Custom real time wallboards
  • Configurable queue callback
  • Call and screen recording
  • AI transcription and sentiment
  • Automated quality scoring
Xima contact centre software for 3CX

Why switch to West Pier?

The right partner makes all the difference.
  • Straightforward setup
    We handle the full rollout of your 3CX system, whether it’s cloud-hosted or on-premise. From planning to handover, we make sure everything goes in smoothly with minimal disruption.
  • Trusted Service
    We’ve supported 3CX deployments across the UK . You get a team that knows the platform inside out and can keep it running reliably
  • Built Around Your Needs
    3CX can run in the cloud, on your own server, or as a hybrid. Whether you want more control, lower costs, or a simple setup, we’ll design a system that matches how your organisation works.
  • Expertise Where It Matters
    From call flows and queues to SIP trunks, integrations and security, our engineers make sure your 3CX system is configured properly. You get better call handling and fewer day-to-day issues.
  • Certified for Quality and Security
    We’re fully accredited with ISO 9001:2015 and Cyber Essentials Plus, including regular independent audits of our systems and processes.
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